Well! — we do try very hard to control our waiting times. They over run due to some individual consultations taking longer than others. This cannot be accurately forecast as the nature of each attendance varies so much.
We can, and do, insist on punctuality by our patients, as each late attendance contributes to further delays for other patients. If there is an unavoidable reason, we will attempt to accommodate. However, if the session is fully booked we may ask you to re-book the appointment. Please do not be offended by either the doctor, nurse or reception staff—we are all working together in observing a standard policy.